As a veteran tour guide, Lisa has maintained a zero-complaint service record and has received nearly 1,000 foreign guests from 23 countries. She is not only a professional interpreter of the historical codes of the Forbidden City, but is also good at using vivid metaphors to make the architectural aesthetics of the Summer Palace cross cultural barriers. In the face of emergencies, she has always been able to calmly resolve them – she once coordinated vehicles on a rainstorm day and transformed the original itinerary into an immersive Hutong Tea Party; she customized an exclusive catering route for vegetarian tourists, and was praised by the guests for her handwritten thank-you letters, saying that she “understands the region better than the locals”. Beyond professionalism, her original “cultural touchpoints” service method makes every journey an opportunity for in-depth cultural exchanges through the display of non-heritage artifacts she carries with her and the fun teaching of dialects.